MEET YOUR SYSTEM DESIGN SAM SAMTurn approved business requirements into system configuration.
Configure this SAM around your business procedures, approved knowledge and connected tools. Start with a focused workflow and expand its responsibilities as the results justify it.
Design this SAMDescription
The System Design SAM SAM is a Digital Employee for technology teams. Its job: turn approved business requirements into system configuration. It works from your approved knowledge, keeps a memory of past conversations and hands decisions to the people you name.
Use cases
- Map journeyHandled by the System Design SAM SAM and logged for your review.
- draft CRM/form/workflow configurationHandled by the System Design SAM SAM and logged for your review.
- previewHandled by the System Design SAM SAM and logged for your review.
- apply approved changeHandled by the System Design SAM SAM and logged for your review.
How this SAM helps
Map journey → draft CRM/form/workflow configuration → preview → apply approved change
Knowledge it needs
Add the procedures, examples and exceptions relevant to this role. Assign an owner to keep that guidance current.
You set the authority
Production changes require scoped credentials and review
Track the result
Configuration acceptance
Emotional intelligence
This SAM includes ANNA's emotional-awareness layer. Sentiment recognition reads tone, words and context so it can slow down for an anxious customer, acknowledge frustration and hand over to a named person when a conversation needs a human touch.
- Powered by ANNA — Advanced Neural Network Architecture
- Directed and governed by your AIM System
- Human approval kept for binding decisions
- Full analytics and audit trail
How to reach this SAM
Reach this SAM — and let it reach your customers and team — through the channels you switch on. Access is scoped to the role and the actions you authorise.
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- Web chatConfigured to your procedures, permissions and connected systems.
- WhatsApp BusinessConfigured to your procedures, permissions and connected systems.
- Microsoft TeamsConfigured to your procedures, permissions and connected systems.
- Human handoverConfigured to your procedures, permissions and connected systems.
- Custom channelsConfigured to your procedures, permissions and connected systems.
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Start a conversation about system design sam.
Tell us what you want to improve. Your enquiry will go directly to the AIIT team in Auckland.