MEET YOUR LEARNING AND DEVELOPMENT MANAGER SAMMap skills needs to reviewed training programmes.
Configure this SAM around your business procedures, approved knowledge and connected tools. Start with a focused workflow and expand its responsibilities as the results justify it.
Design this SAMDescription
The Learning and Development Manager SAM is a Digital Employee for people teams. Its job: map skills needs to reviewed training programmes. It works from your approved knowledge, keeps a memory of past conversations and hands decisions to the people you name.
Use cases
- Review learning needsHandled by the Learning and Development Manager SAM and logged for your review.
- draft curriculumHandled by the Learning and Development Manager SAM and logged for your review.
- coordinate trainingHandled by the Learning and Development Manager SAM and logged for your review.
- assess feedbackHandled by the Learning and Development Manager SAM and logged for your review.
How this SAM helps
Review learning needs → draft curriculum → coordinate training → assess feedback
Knowledge it needs
Add the procedures, examples and exceptions relevant to this role. Assign an owner to keep that guidance current.
You set the authority
Humans approve mandatory training and employee assessments
Track the result
Training completion coverage
Emotional intelligence
This SAM includes ANNA's emotional-awareness layer. Sentiment recognition reads tone, words and context so it can slow down for an anxious customer, acknowledge frustration and hand over to a named person when a conversation needs a human touch.
- Powered by ANNA — Advanced Neural Network Architecture
- Directed and governed by your AIM System
- Human approval kept for binding decisions
- Full analytics and audit trail
How to reach this SAM
Reach this SAM — and let it reach your customers and team — through the channels you switch on. Access is scoped to the role and the actions you authorise.
- PhoneConfigured to your procedures, permissions and connected systems.
- SMSConfigured to your procedures, permissions and connected systems.
- AIIT Command CenterConfigured to your procedures, permissions and connected systems.
- Mobile SAM ManagementConfigured to your procedures, permissions and connected systems.
- EmailConfigured to your procedures, permissions and connected systems.
- Web chatConfigured to your procedures, permissions and connected systems.
- WhatsApp BusinessConfigured to your procedures, permissions and connected systems.
- Microsoft TeamsConfigured to your procedures, permissions and connected systems.
- Human handoverConfigured to your procedures, permissions and connected systems.
- Custom channelsConfigured to your procedures, permissions and connected systems.
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Keep learning resources and participation organised.
Human Resources Manager
Coordinate employee cases, policy guidance and workforce planning.
Start a conversation about learning and development manager.
Tell us what you want to improve. Your enquiry will go directly to the AIIT team in Auckland.